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Terms

Booking terms

How a trip with MERA goes from a first message to a confirmed booking. Last updated 9 October 2026.

Who we are

MERA Travels (“MERA”, “we”) is a travel studio with teams in Abuja and Lagos, Nigeria. We design trips and book them for you with airlines, hotels, guides and other suppliers. You can reach us at hello@meratravels.online.

Quotes

  • Every trip starts with a request on this site, in chat or by message. We reply with a written quote.
  • The quote lists what is included, what is not, the price, how long the price holds, and the payment and cancellation terms for that trip.
  • Prices depend on supplier availability. Until you have paid and we have confirmed the booking, a price can change. If it does, we tell you before you pay.

Booking and payment

  • A trip is booked when you accept the quote, you pay the amount it asks for, and we confirm the booking to you in writing.
  • We never take card details on this website. We send payment instructions with your quote or invoice, from a meratravels.online email address or from our official channels.
  • If the quote asks for a deposit, the balance is due on the date it shows. If the balance is late, we may have to cancel the booking, and the cancellation terms below apply.

Changes

  • Ask us as early as you can if you want to change dates, travellers or plans. We will try to make the change.
  • Airlines, hotels and other suppliers may charge for a change. We pass those charges on to you and tell you what they are before we make the change.
  • Sometimes a supplier changes or cancels a part of the trip. If that happens, we offer you the closest alternative we can find, or a refund of what that part cost if no alternative is possible.

If you cancel

  • Tell us in writing, by email or in your MERA account.
  • The cancellation charges for your trip are in your quote. They depend on how close to departure you cancel and on the rules of each supplier.
  • Some parts of a trip, for example many flight tickets, cannot be refunded once they are issued. Your quote shows which ones.
  • When a refund is due, we pay it back in the way you paid, after the suppliers have refunded us.

If we cancel

We only cancel a confirmed trip if we must, for example for your safety, because of a government travel ban, or because a group trip does not reach the minimum number of travellers. If we cancel, you can choose a new trip or a full refund of what you paid us.

Passports, visas and health

  • You must have a valid passport, any visas you need, and any vaccinations the destination asks for. We can tell you what is usually needed and help with visa applications, but the decision is the embassy’s.
  • Names on bookings must match your passport exactly. Check them on your quote.

Travel insurance

We strongly recommend travel insurance that covers cancellation, medical costs and lost luggage, bought at the time you book.

Our responsibility

  • We take care when we choose suppliers and when we plan and book your trip.
  • Each supplier provides its own service under its own terms. We are not responsible for a supplier’s failure that we could not reasonably prevent, or for events outside anyone’s control, such as weather, strikes or closed borders. When something goes wrong, we will still help you sort it out.
  • Nothing in these terms removes rights you have under Nigerian consumer protection law.

Complaints

If something is not right during your trip, tell us straight away so we can try to fix it while you are there. After your trip, write to hello@meratravels.online. We reply within 14 days.

Your information

How we use your details is in our privacy and cookie policy.

Law

These terms are governed by the laws of the Federal Republic of Nigeria.

Questions? Talk to MERA, or start planning a trip.